Frequently Asked Questions

Here you will find answers to the questions we are asked most often. Can't find yours? Get in touch.

  • The total delivery time is 7-10 business days: we process your order within 1-2 business days, and shipping then takes 6-8 business days. Our products are shipped to you directly from the supplier. That model saves us storage and transport costs, which lets us offer our products at a lower price.

    Has the expected delivery date passed? Most orders arrive within the expected time, but a parcel can be delayed along the way. You can always follow its status using the track & trace link we sent you.

    Still nothing 3 days after the expected delivery date? Please contact us.

  • Shipping is free. That applies to every country we ship to: the Netherlands, Belgium, France, Poland, the United Kingdom and the United States.

    The full overview is in our shipping policy.

  • As soon as your order has been processed and shipped, we send you the track & trace code by email. Processing your order takes 1-2 business days.

  • Not happy with your order? We are sorry to hear it — let us know what we can do for you. Send an email to info@ellarose.nl and we will look for a suitable solution together.

    All the details about returns and refunds are in our return and refund policy.